Returns & Refunds Policy
⚠️ Important: All TXTIGER products are synthetic (lab-created) loose gemstones for DIY jewelry projects — not finished jewelry.
All sales are final: we do not accept returns or exchanges on any order — every stone is prepared specifically for your custom DIY project.
Only exceptions: quality defects, wrong items shipped, or material deviation from confirmed custom specifications. To claim: email info@diy-gem.com within 7 calendar days of delivery with your order number and clear photos/video of the issue. Review is completed within 3 business days of receiving complete materials. Approved claims are resolved by replacement or full refund (our choice), initiated within 7 business days of approval — card/PayPal refund posting time depends on your payment provider; replacement ships with tracking — no physical return is required; keep or dispose of the item. Every claim is reviewed against order photos and video taken before dispatch.
All sales are final: we do not accept returns or exchanges on any order — every stone is prepared specifically for your custom DIY project.
Only exceptions: quality defects, wrong items shipped, or material deviation from confirmed custom specifications. To claim: email info@diy-gem.com within 7 calendar days of delivery with your order number and clear photos/video of the issue. Review is completed within 3 business days of receiving complete materials. Approved claims are resolved by replacement or full refund (our choice), initiated within 7 business days of approval — card/PayPal refund posting time depends on your payment provider; replacement ships with tracking — no physical return is required; keep or dispose of the item. Every claim is reviewed against order photos and video taken before dispatch.
Returns & Exchanges: All sales are final. We do not accept returns or exchanges on any order, including standard catalog stones and custom-cut stones.
Exceptions: If your stone has a quality defect, the wrong item was shipped, or a custom-cut stone deviates from the confirmed specifications, contact info@diy-gem.com within 7 days of delivery with photos and your order number. Confirmed cases receive a replacement or refund.
Assistance: For any order issue, please contact info@diy-gem.com. We respond within 24 hours on business days.